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Our fire-resistant and Biometric Secured Network Data Center houses the equipment needed to maintain secure and reliable networking needs to the facility. Additionally, customer co-hosted equipment areas are available. Our ISO 27001 certification demonstrates our use of best practices in the industry for the security of customer data.
Manned employee security check points Video Surveillance.
Access control systems in place:
ID Control Scanning with Visual Confirmation, Biometric, Proximity Electronic device policies covering usage of Cell phones, PDA's, camera's, memory storage devices, etc. in operations areas. All agent CPU activity recorded for security audits.
We have two layers of power backup protection in case utility power problems. The first layer of protection is handled by Uninterruptable Power Supplies (UPS) on all network, communications and workstation equipment. The second layer of protection is handled by a diesel generator and Automatic Transfer Switch (ATS) which will accept the full load within 20 seconds of a utility power interruption. The ATS provides additional protection to the facility against utility company Over/Under voltage and phase loss conditions.
One of the two Training Facilities with A/V and sound systems that can accommodate up to 60 stations for voice, chat and email support.
This is where our recruitment process takes place. New applicants may apply online inside or outside of our facility. They are then scheduled for on-site testing and interviews.