Call Center Details: Kudo
Printed from KudoSupport.com on Aug. 04, 2020
Contact us: 317-536-6256 / Toll-Free: 1-800-303-4145
We're Open 24 hours/day - every day
Overview of our facility: Facility Size..............: +27,000 sq. feet Seating Capacity...........: +650 agents/shift Training Facilities........: 2 with combined seating of 102 seats with A/V and sound systems Operational................: 24 hours/day x 365 days/year On-site Employee Restaurant: Kudo Cafe, Open 24 hours 365 days/year
Internet Connectivity: Redundant Fiber Optic Connections using Multiple Data Providers Fiber Optic Type......: Fully Redundant STM-1 x 4 Bandwidth capacity....: >60Mbps Latency to USA........: Typically 190ms-230ms Routing/Firewalling...: Cisco Technical Staff.......: On-site 24 hours/day x 365 days/year Data Center: Network Operations / Facilities Client Equipment / Connectivity Options:
Co-location for client equipment...: Yes VPN Capability to Client Location..: Yes Fire-resistant, Biometric Secured Network Data Center. Facilities for client co-located equipment in both open bay or enclosed cabinet. Supply voltage provisioning: 240 VAC Load design................: 220 Watts/sq. Foot PBX Systems: Avaya & Asterisk PSTN/VoIP/SIP Agent Workstations / Specs & Software Processors: Dual core RAM <=4GB 1 & 2 Monitor configurations, minimal 17"
MS Windows OS Fully Licensed & regularly updated Soft phone & Hard phone capabilities Facility and Operations Security: Manned employee security check points Video Surveillance Access control systems in place: ID Control Scanning with Visual Confirmation, Biometric, Proximity Electronic device policies covering usage of Cell phones, PDA's, camera's, memory storage devices, etc. in operations areas. All agent CPU activity recorded for security audits Power Backup: Two layers of power backup exist in situations of utility power problems The first layer of protection is handled by Uninterruptible Power Supplies (UPS) on all network, communications and workstation equipment The second layer of protection is handled by a diesel generator and Automatic Transfer Switch (ATS) which will accept the full load within 20 seconds of a utility power interruption. The ATS provides additional protection to the facility against utility company Over/Under voltage and phase loss conditions.