Call Center Details:  Kudo
Printed from KudoSupport.com on Oct. 11, 2024
Contact us:  317-536-6256 / Toll-Free: 1-800-303-4145
We're Open 24 hours/day - every day
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Overview of our facility:
Facility Size..............: +27,000 sq. feet
Seating Capacity...........: +650 agents/shift
Training Facilities........: 2 with combined seating of 102 seats
                             with A/V and sound systems
Operational................: 24 hours/day x 365 days/year
On-site Employee Restaurant: Kudo Cafe, Open 24 hours
                             365 days/year

Internet Connectivity:
Redundant Fiber Optic Connections using Multiple Data Providers
Fiber Optic Type......: Fully Redundant STM-1 x 4
Bandwidth capacity....: >60Mbps
Latency to USA........: Typically 190ms-230ms
Routing/Firewalling...: Cisco 
Technical Staff.......: On-site 24 hours/day x 365 days/year

Data Center: Network Operations / Facilities
Client Equipment / Connectivity Options:
Co-location for client equipment...: Yes
VPN Capability to Client Location..: Yes
Fire-resistant, Biometric Secured Network Data Center.
Facilities for client co-located equipment in 
  both open bay or enclosed cabinet.
Supply voltage provisioning: 240 VAC 
Load design................: 220 Watts/sq. Foot

PBX Systems:
 Avaya & Asterisk
 PSTN/VoIP/SIP

Agent Workstations / Specs & Software
 Processors: Dual core
 RAM <=4GB
 1 & 2 Monitor configurations, minimal 17"
MS Windows OS Fully Licensed & regularly updated
 Soft phone & Hard phone capabilities

Facility and Operations Security:
 Manned employee security check points
 Video Surveillance

Access control systems in place:
ID Control Scanning with Visual Confirmation,
 Biometric, Proximity 
Electronic device policies covering usage 
 of Cell phones, PDA's, camera's, memory storage
 devices, etc. in operations areas.
All agent CPU activity recorded for security audits

Power Backup:
Two layers of power backup exist in situations of utility power problems 

 The first layer of protection is handled by Uninterruptible Power 
 Supplies (UPS) on all network, communications and workstation equipment

 The second layer of protection is handled by a diesel generator and 
 Automatic Transfer Switch (ATS) which will accept the full load 
 within 20 seconds of a utility power interruption.  The ATS provides
 additional protection to the facility against utility company Over/Under voltage 
 and phase loss conditions.