Services Overview

You may be a start-up company that needs only a part-time customer service representative or a well established company requiring a full-time dedicated team. From only a few hours to 24 hours a day, 365 days a year, Kudo can take care of you and your customer's needs. Services can be provided to you and your customers via website chat voice and email.

    Chat Support
  1. General Account/Product Inquiries
  2. Pre Sale and Post Sale Inquiries
  3. Billing and Re-billing
  4. Replacements, Returns, Refunds and Credits
  5. Basic / Advance Technical Troubleshooting
  6. Remote Access to Customer's PC
  7. Network Configurations
  8. Driver installations
  9. Router and firewall configuration
  10. Product Shipping, Order Tracking and Sales Order taking
    Voice Support
  1. General Account/Product Inquiries
  2. Pre Sale and Post Sale Inquiries
  3. Billing and Re-billing
  4. Replacements, Returns, Refunds and Credits
  5. Technical Troubleshooting
  6. Subpoena 911 customer verification
  7. Hotel & Restaurant Reservation Services
  8. Product Shipping, Order Tracking and Sales Order taking
    Email Support
  1. General Account/Product Inquiries
  2. Pre Sale and Post Sale Inquiries
  3. Billing and Re-billing
  4. Replacements, Returns, Refunds and Credits
  5. Basic Technical Troubleshooting
  6. NOC services - Test Calls and Test Orders
  7. Product Shipping, Order Tracking and Sales Order taking
    Inbound Customer Services
  1. General Customer Assistance
  2. Service and Product Ordering Assistance
  3. Sales Order Tracking and/or Shipping Inquiries
  4. Billing and Re-billing Processing
  5. After Sales Support, RMA's, etc.
  6. Amazon order processing
    VoIP Service Support
  1. End User Technical Support for VoIP Providers
  2. NOC & Other System Monitoring
    Web Hosting Tech Support[ learn more ]
  1. Customer Service & Sales
  2. Order provisioning on Hosting Servers
  3. Domain Name Server (DNS) zone file adjustments
  4. Domain Registration
  5. Technical Support for email and other hosting account services
  6. Kudo Tool: Log-n-Track Support Tracking System [learn more]
    Reservation Services for Hotels, Bed and Breakfast, Restaurants
  1. Online Reservation Service Management for Hotels, Restaurants, Bed & Breakfasts
  2. Call-back guest confirmation services
    Overflow Call Center Services [ learn more ]
  1. After Hours call forwarding Services
  2. Data entry / encoding